Returns
Refund Policy
Your satisfaction is our priority
IllumeraLife's PluriActiv wellness products quality is guaranteed. If you are not satisfied with our products, you may return them within 30 days if unused and in original packaging.
Refund Policy Details
- 1Product returns are accepted within 30 days of purchase if unopened and in original packaging.
- 2You are responsible for return shipping costs.
- 3A 10% restocking fee will be deducted from your refund.
- 4Refunds will be issued to the original payment method within 10 business days of receiving the return.
- 5Membership fees are non-refundable.
How to Request a Refund
1
Email Us
Email us at support@illumeralife.com with your order number and reason for return.
2
Package Items
Package the items securely in their original packaging with all tags and accessories.
3
Ship It Back
Ship the package to the address provided in our response email.
Non-Refundable Items
Membership Fees
Annual membership fees cannot be refunded after activation
Digital Products
Online courses and digital downloads are non-refundable
Sale Items
Products purchased during promotional sales are final sale
Processing Time
Return Processing
5–7
Business Days
Refund Issuance
7–10
Business Days
Important Notes
- We reserve the right to refuse returns on items that show signs of use, damage, or tampering.
- Original shipping charges are non-refundable.
- For damaged or defective items, please include photos with your return request.
- International returns may be subject to additional customs fees.